Environment – Code of Conduct

This Code of Conduct helps us build a environment that is happy, kind, and constructive.

When you join the environment, you can follow the progress of the all works, join in forum discussions, write your own articles, use the webmail service, and share your custom resources with everyone.

Regardless of whether you are an old or a new SIGMA user, we encourage you to join in, because we believe that this is a place where you can talk with like-minded people, discuss anything, share ideas and clever tricks, report bugs, troubleshoot, and shape concepts by making feature requests and voting on new features.

The SIGMA Environment

The SIGMA environment is used by thousands of SIGMA users each day. Some of you come to get help. Some want to share knowledge. Only one thing is certain: Everyone is different.

  • Some know tech inside out, others don’t.
  • Some are very technical, others aren’t.
  • Some are native Portuguese speakers, others have different native languages.
  • Some are used to participating in online communities, others aren’t.

It’s our aim that everyone feels welcome and can participate, regardless of their level of expertise or identity.

With the forum being the main platform for environment interaction, the rules have been written with this service in mind, but the rules are applicable on all SIGMA services, where environment members can interact with each other.

Do’s

If you need help, ask your questions clearly and stay positive.

Use Search before starting a new thread. Choose a short and clear title for new threads. Tell us what platform you are on, browser version, extensions (if any), system specification (CPU, RAM), connection type and architecture (X32 or X64), and give us the steps to reproduce your issue.

If you’re here to help others, be patient, welcoming and respectful.

It’s important that everyone feels welcome by the environment and has a positive experience. This, after all, is a environment for us and our friends. Show understanding for the issues others are sharing. If you feel that you are unable to help, leave that to a moderator or to another user who will be able to help.

Be kind and friendly when giving or receiving feedback.

Discussions are a healthy part of environment life. When in doubt, ask more questions courteously, and explain your perspective. Most importantly, count to 10 before you write and move on if a conversation stops being friendly.

Don’ts

Don’t insult or use unfriendly language, including ALL CAPS.

Don’t use content likely to offend people based on race, gender, sexual orientation, religion, or political views.

Don’t use sarcasm and jokes that can be misinterpreted.

Don’t encourage violence.

Don’t disrupt discussions with irrelevant, off-topic remarks, bully or intimidate others.

Users posting any of the following material will in some cases be warned but most of the time banned immediately: Spam, scams, harassment, pornography, copyright-infringing material, self-promotion, and/or any other language that is offensive or in violation of local or international laws. The forum administration reserves the right to determine what language is or is not acceptable.

Forum moderation

While the SIGMA team aims to be present on the forum as much as possible, we rely on our dedicated group of volunteer moderators for running the forum day-to-day.

Moderators are unpaid volunteers, not SIGMA staff members, and we ask that you treat them with the utmost respect.

Environment moderators and managers will take action on a case-by-case basis and at their discretion. If you have concerns about how a moderator has dealt with a specific issue, contact a SIGMA environment manager via Chat.

Reporting and enforcement

We strive to maintain a environment that is happy, kind, and constructive. We expect every platform member to contribute to this environment. If you come across behavior that doesn’t follow these environment rules, here’s what you can do:

  • If you see a thread or a post that violates our environment rules, please flag it for the attention of the moderators using the 3 vertical dots icon next to the post. They’ll follow it up as quickly as they can.
  • If you experience any problems on the forum, please contact a environment manager or a forum moderator by clicking the link in their username and sending them a Chat message. Alternatively, report the issue to the team by sending a message here.

If you don’t follow these environment rules, we will take the following action:

We will warn you

For most first-time misconduct, moderators will edit or delete the offending content and send you a warning message.

We will suspend your account

For repetitive misconduct and some first-time misconduct, we will block your access to the service for a defined period of time or terminate it indefinitely depending on the violation. This termination applies for all SIGMA services such as forum, blog, webmail and other resources.

We will close your account

We put the interests of the environment first. In some cases, we will have no choice but to terminate your entire SIGMA account (forum, blog, webmail and other services). In severe cases of misconduct, such as spamming, we will skip the first two steps.

Your feedback is very welcome. We rely and trust on you to keep this environment happy, kind, and constructive.

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